Our Expertise
SIX AREAS OF EXPERTISE.
ONE INTEGRATED APPROACH
Swiss Hospitality Global brings together senior specialists across the strategic, operational, commercial, human, experiential and investment dimensions of luxury hospitality. For each assignment, we combine the expertise required to address our clients’ specific challenges and
create lasting value.
STRATEGY, PROJECT DEVELOPMENT & OWNER ADVISORY
From first concept to long-term value creation, we advise owners and investors throughout the development and operating lifecycle of hospitality assets.
HOW WE HELP :
• Concept & positioning
• HMA / lease advisory
• Feasibility & business planning
• Owner representation
• Project programming
• FF&E / OS&E budgeting
• Operator search & selection
• Pre-opening advisory
• Asset management
OPERATIONS & MANAGEMENT
We know hospitality operations because we have led them, transformed them and delivered results where performance truly happens : on the ground.
HOW WE HELP :
• Operational audits & performance reviews
• Interim & turnaround management
• Management structures & organisation
• SOPs & service standards
• F&B operations & concept optimisation
• Cost control & profitability improvement
• Financial reporting & operational dashboards
• Pre-opening & operational readiness
• Management team recruitment & organisational restructuring
SALES, MARKETING, COMMUNICATION & REVENUE
We turn market insight into commercial momentum, strengthening desirability, growing demand and optimising revenue to build lasting competitive advantage.
HOW WE HELP :
• Commercial strategy & market positioning
• Sales organisation & representation
• Marketing strategy & campaign planning
• Brand communication & PR
• Revenue management & pricing strategy
• Distribution strategy & channel optimisation
• Digital marketing & online performance
• CRM, loyalty & customer engagement
• Market intelligence & competitive analysis
EMPLOYEE & GUEST EXPERIENCE
The employee experience shapes the guest experience. By giving it meaning, depth and purpose, organisations create the conditions for authentic service and genuinely transformative guest experiences.
HOW WE HELP :
• Executive search & recruitment
• Organisational design & talent strategy
• Employee experience & engagement
• Training & leadership development
• Service culture & behavioural standards
• Guest journey & experience design
• Service standards & quality assurance
• Customer feedback & experience improvement
• Change management & team mobilisation
WELLNESS & SPA ADVISORY
Wellness is reshaping luxury hospitality. We help owners and operators turn evolving expectations into distinctive concepts, meaningful guest experiences and sustainable business value.
HOW WE HELP :
• Wellness strategy & concept development
• Spa programming & space planning
• Treatment and experience design
• Brand positioning & guest journey
• Operational model & business planning
• Equipment, FF&E & OS&E advisory
• Recruitment, training & service standards
• Pre-opening & operational readiness
• Performance optimisation & profitability
REAL ESTATE TRANSACTIONS
Discretion is at the heart of every transaction.
We advise buyers and sellers, identify opportunities and support strategic decisions, combining hospitality expertise with a transaction-focused approach designed
to unlock long-term value.
HOW WE HELP :
• Acquisition & disposal advisory.
• Deal sourcing & off-market opportunities
• Hospitality asset positioning
• Commercial due diligence support
• Buyer / seller representation
• Investor introductions
• Transaction coordination
• Asset repositioning strategy
• Value creation planning